Everything you need to know about how PU9 collects, uses, and protects your personal information is clearly explained here.
PU9 takes your privacy seriously. Your data is never sold, never shared with third parties unnecessarily, and always kept secure.
This Privacy Policy applies to all services on the PU9 (pu9.biz) platform — including the website, mobile app, and all related services. By registering with PU9, you confirm that you have read and agreed to this Privacy Policy.
This policy clearly sets out what data we collect, why we collect it, how long we retain it, and what rights you have over it. We believe data protection and transparency go hand in hand — and that's exactly what PU9 delivers.
If any part of this Privacy Policy is unclear or you have questions, contact us at support@pu9.biz. Our support team is always ready to assist in Bengali.
PU9 collects two types of data — information you provide directly, and information collected automatically as you use the platform.
Information you provide directly:
| Data Type | When It's Collected | Why It's Needed |
|---|---|---|
| Name & Date of Birth | At Registration | Identity Verification & Age Confirmation |
| Mobile Number | At Registration | OTP Verification & Communication |
| Email Address | At Registration | Account Security & Notifications |
| National ID / Passport | At the Time of KYC Verification | Identity Verification & Legal Compliance |
| Payment Information (Mobile Number) | At the Time of Deposit / Withdrawal | Transaction Processing |
Automatically collected data:
This data may not directly identify you, but it is used to improve platform security and enhance your experience.
PU9 uses your information only for specific, clear, and lawful purposes. No data is used beyond those stated purposes.
For registration, login, password reset, and identity verification.
To process deposits, withdrawals, and betting transactions.
To detect and prevent suspicious activity.
To send important updates, transaction confirmations, and offers.
Your consent is obtained for marketing or promotional communications, and you can unsubscribe at any time. PU9 never sells your data or shares it for third-party advertising.
PU9 shares your information with third parties only in limited, specific circumstances. Your data is not shared with anyone outside of the following cases:
Your information is never sold or rented to advertisers, data brokers, or any third parties. That is a core principle we stand by.
PU9's website and app use cookies and similar tracking technologies. Cookies are small data files stored on your device that help improve your experience.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Maintaining login sessions and ensuring security | Deleted at end of session | |
| Reviewing Platform Usage | 6 months | |
| Remembering Your Preferences & Settings | 1 year |
Cookies can be disabled through your browser settings, though this may limit certain platform features. Without essential cookies, the platform may not function properly.
PU9 uses industry-standard technology to protect your data. Our security measures are continuously updated and tested.
Please note, however, that no method of transmission over the internet is 100% secure. It is your responsibility to keep your account password strong and not share it with anyone.
You have several important rights regarding your personal information. PU9 fully respects all of these rights.
You may request to know what information we hold about you.
You can contact us to correct any inaccurate or incomplete information.
You may request that your data be deleted under certain circumstances.
You may request that we stop processing your data for specific purposes.
You can request an export of your data in a readable format.
You may opt out of promotional communications at any time.
To exercise any of these rights, email us at support@pu9.biz. We will respond within 30 business days. In some cases, legal obligations may prevent us from deleting certain data — if so, we will explain why.
PU9 does not retain your data longer than necessary. Retention periods vary depending on the type of information:
| Data Type | Retention Period |
|---|---|
| Account Information | For the duration of active account + 5 years |
| Transaction Records | 7 years from the last transaction (as required by law) |
| KYC Documents | 5 years after account closure |
| Cookies & Browsing Data | 6 months to 1 year |
| Support Contact | 3 Years |
Once the retention period ends, data is securely deleted or anonymized. Certain data may be kept longer due to legal or regulatory obligations.
PU9's services are exclusively for users aged 18 and above. We do not knowingly collect data from minors.
If a parent or legal guardian discovers that their child has registered on our platform, please contact us immediately at support@pu9.biz. We will promptly close the account and delete all associated data.
Age verification is carried out at registration and before withdrawals. Any account found to belong to someone under 18 will be closed immediately.
PU9 may update this Privacy Policy when necessary. For significant changes, members will be notified in advance via email or platform notification.
Any updated policy takes effect from the date it is published. Continued use of the platform after changes are made constitutes acceptance of the new policy. The date of the most recent update will always be shown at the top of this page.
If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch. We take every concern seriously.
Email: support@pu9.biz
Subject: Type "Privacy Request" in the subject line.
We will respond within 30 business days.
Features That Keep Your Data Secure
All your data and transactions are protected with 256-bit SSL encryption, keeping them safe from interception.
With 2FA enabled, no one can access your account even if they know your password.
Your data is never sold to advertisers or data brokers — not ever.
Third-party security experts regularly audit our systems.
You have the right to access, correct, and delete your data — and we make sure of it.
If you don't want to receive promotional emails or SMS, opt out anytime with a single click.